Terms of service

Article 1 (Purpose)

These Terms of Service govern the rights, obligations, and responsibilities of RITE 37 (hereinafter referred to as the “Company”) and its Users in connection with the use of e-commerce services provided through the online store operated by the Company (hereinafter referred to as the “Store”).

Article 2 (Definitions)

  1. “Store” refers to a virtual place of business established by the Company through information and communication facilities, such as computers, for the purpose of providing goods or services to Users.
  2. “User” refers to both Members and non-members who access the Store and use the services provided by the Company in accordance with these Terms.
  3. “Member” refers to a person who has registered as a member by providing personal information to the Store and is entitled to continuously receive information from and use the services provided by the Store.
  4. “Pre-order” refers to a sales method in which orders are accepted prior to production, products are manufactured based on the number of orders received, and delivered according to the announced estimated delivery schedule.

Article 3 (Publication and Amendment of Terms)

  1. The Company shall make these Terms easily accessible to Users by displaying them on the Store’s main page or through a linked page.
  2. The Company may amend these Terms to the extent that such amendments do not violate applicable laws and regulations, including the Act on the Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, and other applicable laws.
  3. In the event of an amendment, the Company shall announce the effective date and reasons for the amendment together with the current Terms at least seven (7) days prior to the effective date. However, if the amendment is unfavorable to Users, the Company shall provide notice at least thirty (30) days in advance and provide individual notice where required.

Article 4 (Provision and Modification of Services)

  1. The Company provides the following services:
    • Providing information about goods or services and entering into purchase agreements
    • Delivering goods or services for which purchase agreements have been concluded
    • Other services determined by the Company
  2. In the event that goods become unavailable or their technical specifications are changed, the Company may modify the content of goods to be provided under future purchase agreements. In such cases, the Company shall promptly notify Users of the modified content and the date on which it will be provided.

Article 5 (Suspension of Services)

The Company may temporarily suspend the provision of services in the event of maintenance, replacement, or malfunction of information and communication facilities, interruption of telecommunications services, or other similar circumstances.

Article 6 (Purchase Requests and Formation of Contracts)

  1. Users may submit purchase requests in accordance with the procedures established by the Store.
  2. A purchase agreement shall be deemed concluded when the Company sends a confirmation of receipt of the User’s purchase request and such confirmation reaches the User.
  3. The Company may refuse to accept a purchase request in any of the following cases:
    • Where the information provided in the purchase request is false, incomplete, or contains errors
    • Where the purchase appears to be intended for resale or another similar commercial purpose
    • Where accepting the purchase request would cause significant technical difficulties for the Company or the Store

Article 7 (Payment Methods)

Payment for goods or services purchased through the Store may be made using any available payment method, including:

  • Credit or debit cards
  • Electronic payment services, including PayPal
  • Bank transfer or direct deposit
  • Other payment methods designated by the Company

Article 8 (Cancellation and Withdrawal of Purchase)

  1. Users may cancel or withdraw from a purchase agreement within seven (7) days from the date they receive the goods.
  2. The right to cancel or withdraw may be restricted in the following circumstances:
    • Where goods have been lost or damaged due to reasons attributable to the User, except where the packaging has been damaged solely for the purpose of inspecting the contents
    • Where the value of the goods has significantly decreased due to the User’s use or partial consumption
    • Where the value of the goods has significantly decreased over time to the extent that resale is difficult
    • Where goods are individually produced according to the User’s order and allowing cancellation or withdrawal would cause significant and irrecoverable damage to the Company. In such cases, the Company shall notify the User in advance and obtain the User’s consent in writing, including by electronic document.
  3. Notwithstanding Paragraph 2, if the goods differ from their description, advertising, or the terms of the purchase agreement, the User may cancel or withdraw from the purchase agreement within three (3) months from the date of receiving the goods, or within thirty (30) days from the date the User became aware, or could reasonably have become aware, of such discrepancy.

Article 9 (Protection of Personal Information)

The Company shall protect Users’ personal information in accordance with its separate Privacy Policy and applicable laws and regulations.

Article 10 (Dispute Resolution)

  1. The Company shall operate a customer service channel to address legitimate opinions and complaints submitted by Users and to provide appropriate remedies where necessary.
  2. Disputes arising between the Company and Users may be submitted to an applicable electronic commerce dispute resolution or mediation body in accordance with relevant laws and regulations.

Article 11 (Jurisdiction and Governing Law)

Any legal dispute arising between the Company and a User shall be subject to the jurisdiction of the court having jurisdiction over the User’s place of residence at the time the action is filed. The laws of the Republic of Korea shall govern these Terms and any disputes arising in connection with them.

Supplementary Provision

These Terms shall take effect on August 12, 2026.