Refund policy

1. PRE-ORDER ITEMS
Pre-order items are produced based on confirmed orders. Customers are advised to review all product information carefully before placing an order. Cancellations, returns, and exchanges due to a change of mind may be restricted once production has commenced, where permitted by applicable law and where the required prior notice and customer consent have been obtained. This does not affect the customer's statutory rights in cases where an item is defective, damaged, incorrectly supplied, or materially different from its description or advertising.


2. IN-STOCK ITEMS
For eligible in-stock items, customers may request a return or exchange within 7 days of receiving the product, subject to the conditions set out below and applicable law. Returned items must be unworn, unused, unwashed, and returned in their original and resalable condition with all original tags, labels, accessories, and packaging intact.


3. HOW TO REQUEST A RETURN OR EXCHANGE
Please contact studio@rite37o.com with the following information:
- Order number
- Reason for the request
- Photos of the item, where applicable in cases involving defects or damage
We aim to respond within 48 hours during our business hours : 
Monday–Friday, 10:00 AM–5:00 PM (KST)
Please note that items returned without prior contact may experience delays in processing or may not be accepted. Exchanges are subject to product availability. 


4. RETURN SHIPPING COSTS

For international returns due to a change of mind, the customer is responsible for international return shipping costs as well as any duties, taxes, or fees already incurred. Please note thatinternational return shipping costs may be substantial and may exceed the value of the product.


5. ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE
Returns or exchanges may not be accepted in the following cases:

- More than 7 days have passed since delivery, except where otherwise required by applicable law.
- The product has been worn, used, washed, altered, or damaged by the customer.
- Tags, labels, accessories, or original packaging have been removed or damaged.
- The product was individually produced or customised at the customer's request.
- For eligible pre-order items, production based on confirmed order quantities has already commenced and cancellation, return, or exchange is restricted in accordance with applicable law and the terms disclosed prior to purchase.
- The product cannot be resold due to its nature after being opened or used.
Nothing in this policy limits the customer's statutory rights where applicable.


6. DEFECTIVE OR INCORRECT ITEMS
Minor variations resulting from the nature of production are not considered defects.

These may include:
- Slight colour variations
- Minor variations in printing placement, where applicable
- Individual variations resulting from hand-finishing or handmade production

Where applicable, these characteristics will be disclosed on the relevant product page.
In cases of clear defects, including contamination, defective stitching, damage, or incorrectly supplied products, RITE 37° will cover the applicable return shipping costs. Customers may be entitled to an exchange or refund in accordance with applicable law.


7. REFUND PROCESSING
Refunds will be processed after the returned item has arrived and passed inspection.
Refunds will generally be initiated within 3 business days, subject to applicable laws and payment provider processing times.

- Credit or debit card payments: Refunds will be issued to the original payment method. Depending on the card issuer, processing may take approximately 3–7 business days.
- PayPal: Refunds will be issued to the original PayPal account. Processing may take approximately 3–5 business days.
- Bank transfer: Refunds will be issued to the designated bank account where applicable.